Eden I&R


For 41 years, Eden I&R has been successfully fulfilling its mission of "linking people and resources" by consistently and creatively responding to the community's changing needs. The agency's largest program is 2-1-1 Alameda County, the free, multilingual, 3-digit phone number, available 24/7, that provides critical housing, health, and human service information and referrals.

Eden I&R envisions a society empowered with information and connected to resources, so that all people attain health, happiness, hope, and improved livelihoods. The agency works toward that through a number of programs including our largest, 2-1-1 Alameda County. 2-1-1 is the free, three-digit, confidential phone line available 24/7 in multiple languages that provides critical health, housing and human service resource referrals to disadvantaged individuals and families. Since launching in Alameda County in 2007, 2-1-1 has assisted hundreds of thousands of people from vulnerable populations including low income, veterans, immigrants, people living with a disability, seniors, and single parent families. 2-1-1 maintains two comprehensive databases: a Services Database containing over 2,900 programs and agencies in Alameda County, and a Housing Database containing over 84,000 units of housing throughout the county. 2-1-1 Phone Resource Specialists are professionally trained to conduct intakes with callers in order to provide the most appropriate and robust referrals. Proactive outreach is also conducted for programs such as CalFresh, Medi-Cal, and Help Me Grow, a program of First 5 Alameda that assists families with children ages 0-5 assess their developmental progress. Additionally, 2-1-1 plays a pivotal role in disaster preparedness and response in Alameda County.
"My call was handled by your employee who was helpful, happy to help, highly professional and a good listener. She provided great information, and I even received a text from 2-1-1, all of which helped my daughter's housing situation. Thank you 2-1-1, and keep up the good work. 2-1-1 is the only agency that always gives me great information that is very helpful, every time. I love your new system of sending texts. Now I don't have to worry about writing information down. THANK YOU 2-1-1!" -- 2-1-1 caller

"I am currently homeless, residing between Oakland and Berkeley. I called 2-1-1 for the first time today and got five or six different referrals. I wish I had found 2-1-1 sooner. I have been suffering for the last two weeks, just looking for help. 2-1-1 helped me tremendously…you really helped a lot. Thank you very much and I hope you have a good day." -- 2-1-1 caller

"I appreciate you calling me periodically for (rental unit) updates. My tenants have been with me for years and they all were referred to me by 2-1-1!" -- A property owner in Eden I&R's housing database