Eden I&R envisions a society empowered with information and connected to resources, so that all people attain health, happiness, hope, and improved livelihoods. The agency works toward that through a number of programs including our largest, 2-1-1 Alameda County. 2-1-1 is the free, three-digit, confidential phone line available 24/7 in multiple languages that provides critical health, housing and human service resource referrals to disadvantaged individuals and families. Since launching in Alameda County in 2007, 2-1-1 has assisted hundreds of thousands of people from vulnerable populations including low income, veterans, immigrants, people living with a disability, seniors, and single parent families. 2-1-1 maintains two comprehensive databases: a Services Database containing over 2,900 programs and agencies in Alameda County, and a Housing Database containing over 84,000 units of housing throughout the county. 2-1-1 Phone Resource Specialists are professionally trained to conduct intakes with callers in order to provide the most appropriate and robust referrals. Proactive outreach is also conducted for programs such as CalFresh, Medi-Cal, and Help Me Grow, a program of First 5 Alameda that assists families with children ages 0-5 assess their developmental progress. Additionally, 2-1-1 plays a pivotal role in disaster preparedness and response in Alameda County.